How can we help?

Open your catalog (Items, Menu, Products or Services, depending on your business) and tap Add to enter a name and price. To add several at once, tap Import: paste a list (one item and price per line), take a photo of your price list, or give us your store page and we will try to read it — many small-business pages are images we cannot read automatically, and if that happens we will ask you to paste or take a photo instead. Either way you check the names and prices before saving. A catalog is optional — when you create an order you can also type any line and its price.

When you send an order on WhatsApp — from your own number, in one tap — your customer gets a UPI link (upi://pay) and a link to their bill. They tap it to pay directly from their UPI app (PhonePe, GPay, Paytm, etc.) — the money goes straight from their bank to yours, and Orderzo never holds funds. After paying, the customer can tap "I've paid" on the bill, and the order shows "Customer says paid" to you. It becomes Paid only when you check your UPI app and tap Confirm payment received — a customer's claim is never recorded as paid on its own.

Yes. Open Orders and tap any order. Each order lets you mark it as paid (for cash or off-link UPI), edit, or delete. Unpaid orders stay flagged on your dashboard and the collections screen, so you always know who still owes.

When creating an order, add the customer's WhatsApp number. After tapping Send, WhatsApp opens with a pre-filled message containing: bill details, UPI payment link, and a branded short URL (orderzo.io/i/xxxxxxxx) where the customer can view the PDF bill. Tap Send to share.

For privacy requests (data access, correction, deletion, withdrawal of consent) or any legal grievance, email our designated Grievance Officer at info@orderzo.io with subject "Grievance" or "Privacy Request". We acknowledge every grievance and respond as quickly as we can, within the period applicable law requires. See full Privacy Policy.

Email us at support@orderzo.io with your old + new number, and your business name. Once we've confirmed it's you, we'll move your account to the new number.

Yes. In Settings, open Storefront and turn off Taking orders. A note box appears — write a line saying why, and customers see it on your shop page under "Closed right now". Your link keeps working and your menu stays visible the whole time. People just can't place an order until you switch it back on.

Yes. Settings → Storefront → Delivery holds three things: a delivery fee, a minimum order, and a value above which delivery is free. Pickup orders are never charged a delivery fee — there is no ₹0 delivery line on them at all. On a delivery order the fee is its own line on the bill, under the items, so your customer can see exactly what they are paying for.

Closing is in Settings, and it takes effect straight away — the app stops working for you and your shop link goes down. For 30 days you can change your mind: sign in again and you will land on a screen with a Reopen button, with everything where you left it. After 30 days the data is deleted and we cannot bring it back.

Two simple plans. Free: ₹0 forever, up to 10 orders a month, all core features. Pro: ₹3,999 a year (save ₹189) or ₹349 a month, plus 18% GST — unlimited orders, repeat orders, and CSV export. One-time payment for the period you choose; it never renews on its own. See full plan details at orderzo.io/pricing.