Refund & Cancellation Policy

Our Free Plan has no charges. There is nothing to refund.

You can stop using the service at any time without notice.

Pro is a one-time payment for the plan period you chose (monthly or annual). If you are not satisfied, you can request a full refund within 7 days of payment. Refund eligibility:

• Within 7 days of payment you can ask for a full refund.
• After 7 days: the payment is non-refundable. Your Pro access continues until the expiry date shown in your dashboard, and you can choose whether to renew before it ends.
• Approved refunds are processed manually by our team to the original payment method.
• Refunding a Pro payment ends that Pro period, and your account moves to the Free plan.

Email us at support@orderzo.io with:

• Subject line: "Refund Request"
• Your registered phone number
• Business name
• Reason for refund (helps us improve)
• Date of payment

We will reply as soon as we can, and start approved refunds within 5-7 business days.

Pro is not a subscription. It is a one-time payment for the period you chose, and it does not renew or charge you again, so there is nothing to cancel.

• If you don't want Pro any more, simply don't renew it. Your Pro features continue until the expiry date shown in Settings, and your account then moves to the Free plan (see section 7).
• To ask for a refund of a recent payment, see sections 2 and 3.
• To stop using Orderzo altogether, you can delete your account from Settings, or email support@orderzo.io.

We start approved refunds within 5-7 business days. How long the money then takes to reach you depends on your bank or payment app.

Refunds will not be processed in the following cases:

• Account terminated for violation of Terms of Service
• Misuse of the service or fraudulent activity
• Free plan usage (nothing was charged)
• Abuse of refund policy (e.g. heavy service usage immediately followed by refund request, repeated sign-up + refund cycles)

Note on the 7-day window: Because Pro is a one-time payment for a fixed plan period, refund eligibility is limited to the first 7 days after payment (as described in Section 2). After that, your Pro access continues to the expiry date shown in your dashboard; you are not charged again unless you explicitly renew.

When your Pro period ends:

• We do not automatically charge you. Pro is a one-time payment and we do not store your card.
• Your expiry date is always shown in Settings in your dashboard, so you can renew from there before your Pro period ends if you want to continue.
• If you do not renew, your account moves to the Free plan on the expiry date (with a 3-day grace window before Free-plan limits apply).
• Your business data is retained per our data-retention policy; you can resume Pro any time by starting a new checkout from the dashboard.

If you have a dispute about a charge or refund, contact us first at support@orderzo.io. We will acknowledge your dispute and work to resolve it as quickly as we can.

For unresolved disputes, contact our Grievance Officer: info@orderzo.io. See full grievance redressal process in our Terms of Service, Section 16.

We may update this Refund Policy from time to time. Changes will not affect refund requests made before the change. We will tell you about material changes by email or in the app before they take effect.